Finnish customer service that knows your business
Our professional customer service team always meets each customer with the same goal in mind: solving the customer's problem and creating a satisfied customer experience. The problem with outsourced customer service is often that the customer service representatives do not know the company, its products and customers. That is why we always want to get to know the company, because only then can we serve customers with the quality we want.
Flexible customer service
Our strength is flexibility. Our entire team is trained to handle multiple tasks, so we can always allocate resources to bottlenecks as needed. Congested customer service is always an unpleasant experience for the customer, so avoiding it is of paramount importance. The content of our customer service is agreed with you and tailored to meet the needs of your company.
Outsource your online store's customer service and let us serve your customers
Even in a digital world, customers want to have a concrete connection with a company. Especially in acute problem situations, contacting a company's phone service is the fastest way to resolve issues. Real-time conversation between the customer and a customer service representative via the phone service helps to resolve the problem and, at best, turn a negative experience into a positive one.
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Chat is an essential part of modern e-commerce customer service. When customers are shopping on your online store, a common reason for them to leave without making a purchase is that the customer cannot find all the information they are looking for on the website or that there is a malfunction on the website that prevents them from completing the order. In such situations, it is of paramount importance that the customer can immediately contact the company's customer service via chat, without having to leave the online store.
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Although new digital customer service channels have partially replaced the use of email in corporate customer service, using customer service email is still a mandatory part of the customer service of every company that values its customers.
In terms of service quality, it is of paramount importance that the response time does not take too long. As a rule of thumb, a customer's message should be responded to within 24 hours, but when a company's customer service is open, efforts should be made to handle all messages received during opening hours on the same day.
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Facebook, Instagram and other social media channels are a great way to provide customer service and interact with customers. Customers often ask questions and share their problems on social media, both publicly in comments on posts and in private messages. It is important for a company's reputation to respond quickly to messages and to resolve the situation successfully for the customer.
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