Outsourced customer service, without outsourcing the customer

Services

Outsourced customer service

by FIRST-CLASS CUSTOMER SERVICE

As our company name suggests, we offer first-class customer service to online store customers. In addition to customer service, we also handle other online store-related services and tasks, always tailored to the individual needs of each company.

If you are considering expanding your foreign online store to Finland or developing your existing Finnish operations, please feel free to contact us. We would be happy to tell you more about our online store services and discuss the possibilities of helping your business develop and grow in Finland.

Let us serve your online store customers

About us

Case “EMP Finland”

We have been managing the Finnish operations of the EMP.fi online store ( EMP Merchandising Handelsgesellschaft mbH ) since 2006. During this time, we have helped the company grow into Finland's largest online store for band/fan merchandise and alternative fashion.

"When we decided to expand our business in Finland in 2006 we made a comprehensive deal for handling our Finnish tasks from customer service to Returns handling and local consultation, and from social media to translations and marketing. Their service and approach has always been first-class, so if you're looking for a reliable Finnish partner for your webshop business, I can highly recommend these guys. Beside our great working relationship these lovely Finnish guys became even friends and family!"

-Felix Lethmate, founder of EMP Merchandising Handelsgesellschaft mbH

Case “EMP Finland”

We have been managing the Finnish operations of the EMP.fi online store ( EMP Merchandising Handelsgesellschaft mbH ) since 2006. During this time, we have helped the company grow into Finland's largest online store for band/fan merchandise and alternative fashion.

"When we decided to expand our business in Finland in 2006 we made a comprehensive deal for handling our Finnish tasks from customer service to Returns handling and local consultation, and from social media to translations and marketing. Their service and approach has always been first-class, so if you're looking for a reliable Finnish partner for your webshop business, I can highly recommend these guys. Beside our great working relationship these lovely Finnish guys became even friends and family!"

-Felix Lethmate, founder of EMP Merchandising Handelsgesellschaft mbH

Set of values

The customer is always at the center of everything we do. Only scalable and truly customer-oriented customer service guarantees satisfied customers and a great shopping experience.

Mission

Helps companies expand and develop their operations in Finland by outsourcing their customer service and other local operations to a professional and customer-oriented operator.

Vision

Our goal is not to be the largest, but rather the highest quality and most customer-oriented customer service provider. We achieve this by treating companies' outsourced customer service as if it were our own company, which is conveyed in all our interactions with customers.